This policy applies to Eazer Shops, Eazer Vendors, and Eazer Delivery only. For the Eazer rider app or Eazer Driver partner app, see our ride-hailing Privacy Policy.
Which app are you using?
| Data type | Eazer Shops | Eazer Vendors | Eazer Delivery |
|---|---|---|---|
| Phone, email, name, password / OTP | Yes | Yes | Yes |
| Location | Checkout & region | Market detection | Active deliveries |
| Photos / camera | Profile avatar | Menu & store images | Proof of delivery (if used) |
| Push notification tokens | Yes | Yes | Yes |
| Delivery addresses | Yes | — | — |
| Payment / wallet / bank payout info | Checkout wallet | Vendor payouts | Delivery partner payouts |
| Order & chat messages | Yes | Yes | Yes |
1. Who we are
Data controller: Crystallux Group Inc., 1-168 Oakdale Road, North York, ON M3N 2S5, Canada. Contact: Privacy@eazer.com.
2. Information we collect
Account and profile
When you register or sign in, we collect your phone number, and may collect your email address, first and last name, and profile photo depending on the app and features you use.
Location
With your permission, we collect device location to suggest your region, autofill delivery addresses, match delivery jobs, and show order tracking on maps. Location is collected only while you use relevant features or, for delivery partners, while you are available for or completing deliveries.
Orders and communications
We process order details, delivery instructions, in-app chat messages, and support correspondence connected to your account.
Payments and payouts
Payment card and wallet transactions are processed by our payment partners. We store transaction references, wallet balances, and bank account details you provide for withdrawals or vendor/delivery payouts.
Device and usage
We collect push notification tokens, app version, and basic diagnostic data needed to operate the service. Session tokens are stored securely on your device.
3. How we use your information
- Create and manage your account and authenticate you (including SMS OTP)
- Process orders, deliveries, payments, refunds, and payouts
- Send transactional notifications (order updates, payout alerts)
- Provide customer, vendor, and delivery partner support
- Improve safety, prevent fraud, and comply with legal obligations
4. Legal bases (where applicable)
We process data to perform our contract with you, with your consent (e.g. location, photos, push notifications), and where necessary for legitimate interests such as security and service improvement.
5. Third-party service providers
- Payment processors — payment processing by market
- Termii — SMS one-time passwords
- Amazon Web Services (S3) — secure media storage
- Google Maps — maps and geocoding where enabled
- Apple Push Notification service / Firebase Cloud Messaging — push alerts
- Email providers — transactional email from support@eazer.com
6. International transfers
Eazer is operated by Crystallux Group Inc. and serves multiple markets. Your data may be processed where we or our providers maintain infrastructure, with appropriate safeguards in place.
7. Retention
We retain account data while your account is active. Order and financial records may be kept longer where required for accounting, tax, or legal compliance. When you delete your account, we deactivate access and anonymize or delete personal data where retention is not legally required.
8. Security
We use industry-standard measures including encrypted connections (HTTPS/TLS), access controls, and secure cloud storage. Please protect your login credentials.
9. Your rights
To exercise your rights, email Privacy@eazer.com or follow our account deletion instructions.
10. Children
Eazer commerce apps are not intended for children under 13. We do not knowingly collect data from children.
11. Changes
We may update this policy from time to time. Material changes will be posted on this page with an updated date.
12. Contact
Crystallux Group Inc.
1-168 Oakdale Road, North York, ON M3N 2S5, Canada
Email: Privacy@eazer.com
Questions?
Contact us at support@eazer.com or visit our support page.
Looking for a different app? See Eazer & Eazer Driver Privacy Policy.